Time warner Sucks Customer Reviews and Feedback

From Everything.Sucks

Warner Media, LLC is an American multinational mass media and entertainment conglomerate owned by AT&T and headquartered in New York City. It was originally formed in 1990 by Steve Ross as Time Warner, from the merger of Time Inc. and the original Warner Communications. The company has film, television and cable operations, with its assets including WarnerMedia Entertainment (consisting of the entertainment assets of Turner Broadcasting, HBO, Otter Media, and Cinemax, as well as HBO Max streaming service), WarnerMedia News & Sports (consisting of the news and sports assets of Turner Broadcasting, as well as AT&T SportsNet), and Warner Bros. (consisting of the film, animation, and television studios, DC Comics, New Line Cinema, the family-friendly assets of Turner Broadcasting, and with ViacomCBS, a 50% interest in The CW television network).

Meg James for the L.A. Times mentioned WarnerMedia’s handling of Kevin Tsujihara scandal under the microscope. WarnerMedia’s handling of the sex scandal involving the head of its Warner Bros. studio, Kevin Tsujihara, is raising fresh questions about how much the company knew of his alleged extramarital affair with an aspiring actress — and whether she was given small movie roles to keep quiet. Tsujihara, 54, has managed Hollywood’s largest film and television studio, Warner Bros., for more than five years. But now his future is in doubt after the Hollywood Reporter trade magazine published text messages allegedly between Tsujihara and a young British actress, Charlotte Kirk. The messages revealed that several years ago Kirk agitated for movie roles following an alleged sexual dalliance with the studio boss, according to the report. The scandal represents the first major crisis for WarnerMedia since AT&T acquired the company last summer for $85 billion. The salacious allegations — including an apparent expectation by the actress that having sex with the studio chief would advance her career — came just two days after Tsujihara was promoted into an expansive new role, which gives him oversight of children’s programming. WarnerMedia said it is investigating the matter."

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Current Employee - Technical Recruiter says

"The only upward mobility in this position is reserved for either former Time Warner Cable employees in North Carolina, or those who have a personal friendship with a director or directors. There has not been 1 corporate recruiter promoted in St. Louis for at least 5 years. They talk a big game about promoting from within, but they don't really mean what they say. There have been two opportunities in St. Louis for a recruiter to move into a management role since 2017, but they chose to go with Mr. External Hire each time. HR and Recruiting have a contentious relationship. "Keeping the peace" is the main goal for recruiting management, so the recruiters end up doing more than double the work necessary to complete the recruitment cycle. Management doesn't really care about the work load, so long as they don't have to resolve any problems or stand up for the recruiting team. If you work as a recruiter for this team, you will hear the term "trusted adviser" over and over again. Of course, there really aren't many quantifiable metrics to determine whether or not a recruiter has mastered the "trusted adviser" role so it's really a subjective opinion of one's supervisor to determine how well the recruiter fit into the trusted adviser role. So, in easy terms, if your supervisor likes you, then you are certainly a trusted adviser. Performance reviews are a joke. Around April or May, management will tell you what the goals are for the year (not sure if you caught this, but by the time you get your goals for the year, you're already about 4 to 5 months in; however, rest assured that the words "trusted adviser" will be all over the goals). Hold on though, because the goals will change around October or they will spring something on you like, "We have been collecting survey data on you for the last 9 months and that will be on your performance review." A recruiter never knows exactly what is expected of him/her at any given time because it changes constantly. No joke, I was marked down a performance review in 2017 for an initiative that was slated for 2018. Now let's get to the good part. 2 recruiters were terminated without ANY warning. Neither of them received a verbal or a written warning prior to being let go. Management explained that coaching and counseling sessions had taken place, but, believe me, they did not occur. Management knows nothing of the recruitment process because they have never performed the process themselves. So when you discuss the challenges with the recruitment process, they view it as complaining because the have never once tried to follow the process on their own. Additionally, management is encouraged to attend events that qualify as diverse or that involve military veterans. However, they always need to include people from the business in these events. The problem is that they don't know any of the business leaders, so they will interrupt your work flow to have you solicit the business leaders to attend certain events. Clearly this causes a time management issue for the recruiter; but the most infuriating part is the boasting on behalf of management after the event is over. Management will not only take full credit for your hard work, they will use it as an unapologetic self-promotion during meetings and conference calls. Speaking of stealing work and taking credit for it, I have a huge story that will never get approved on Glassdoor, but suffice it to say that an extremely high-ranking recruiting employee stole an entire program of mine and took full and unapologetic credit for it. Shameful."

Former Employee - Tier III Business Class Technical Support Representative says

"When it was still Time Warner Cable, it was a pretty good company to work at. As soon as it purchased by Charter Communications, inc., the call center culture went from measuring customer satisfaction as its primary metric, everything changed to a fast-paced production-style call center. Roles were combined, such as handling consumer & business calls, measuring calls per hour, upselling went from non-existent to recommended to required, scripts had to be followed, etc. The pace picked up dramatically. They will never admit it, probably not even to themselves, but ageism is a significant factor in Austin generally, and at my former call center, specifically. They listen in to EVERYTHING, including when you're not even on a call, which these days I'd imagine never happens anymore. Be certain to always speak highly about the company because you never know when your own "private" conversation with a co-worker brought up in an evaluation."

Current Employee - Customer Service Representative says

"Management style is not progressive. HR and Leadership above Supervisors do not want to acknowledge that morale is low because it seems they are afraid they will look bad and most of management is about Covering their own ______ . Result: They do not understand that at times people are not perfect and are quick to write up or fire you. Ridiculous expectations and even our supervisors are frustrated. New managers feel the need to prove they belong so they are quick to write up or fire. As stated before, not a progressive style of managing and with the new milleinial generation and other companies offering a more attractive and non toxic work experience, this location will never attract top talent"

Current Employee - Construction Coordinator III says

"Poor leadership, micromanaged, constant changes that adds steps not take away. What used to take a few days to do now takes months with poor processes in place. Top heavy not enough workers."

Current Employee - Internet Invoice Customer Service Representative says

"Terrible schedules abusive customers hostile work environment poor leadership inadequate training equipment that's always malfunctioning. This is the absolute worst and unorganized call center that I have ever worked at and I have worked in the view this particular company did not give us access to our main trouble shooting tool until one day prior to taking live calls. When you walk on to the call Floor it feels like absolute death you can feel the heaviness in the air because people are so drained from the abusive calls that you receive which Spectrum sets you up for with their spotty service. Be prepared to be yelled at and abused on calls I'd say 80% of the day so if you like to hear from irate people who are sick of their crappy service and being unable to disconnect during abusive situations then this is the job for you. They do not give you your permanent schedule until you are out of training and they are a 24-hour call center environment so newbies will likely be on the graveyard shift from 4 to 2 a.m. and it is difficult to change your schedule. Not only this but spectrum is a hostile work environment for people with families and especially women because they do not give you weekends off your days off will be during the week so that you never have a chance to see your children because you come home when they are sleep you sleep during the day and then come to their job where you listen to miserable people. It does not matter how long you have been with the company the pay caps out at $17 hard stop. Many times the equipment that you use to troubleshoot is not working leading to more frustration and because they operate with two markets Time Warner Cable and Bright House communications you are going to be using about 30 freaking troubleshooting tools not kidding, there is no integration whatsoever. They have an extremely high turnover rate to the extent that every week there is a training class beginning. You know a job is mentally draining when they have to bring in on-site psychiatrist as a matter of fact an employee was found dead in the parking lot a few days ago and while the police and the coroner had the back parking lot roped off Spectrum was kind enough to have an ice cream party callously in the front of the building and forbid anyone from discussing the tragedy. If you value your sanity work somewhere else anywhere else as a matter of fact Sunshine health is right across the street and they are Monday through Friday. As soon as I get another job I am out of there and slamming the door behind me I hope you found this helpful"

Current Employee - Maintenance Technician says

"Everyone has literally given up at this company. They came in and turned it upside down as if they are purposefully running in to the ground. Experience is leaving daily and they have an everybody is replaceable attitude. It is really sad actually considering how wonderful this job was with Time Warner. It went from a career to just a plain job."

Current Employee - Technician says

"Top level management is ruining this company"

Current Employee - Anonymous Employee says

"leadership is terrible. company is broken inside as result of acquisition. Time Warner was a great company. Charter broke the whole thing. Our customers hate us. Total dysfunction internally and terrible customer experience. Executive leadership acts clueless. They believe everything is fine and sugar coat all the problems. They take no action and there's no accountability for the company terrible customer experience."

QC Supervisor (Former Employee) says

"Time Warner was not the best company to work for. It seemed that their number one priority was getting the customers money. However that needed to happen. As an installer, they paid well, but found all these ridiculous things to "charge back", so our checks ended up being 2/3s of what they should have been."

Office Manager,Sales and customer service Managet (Former Employee) says

"Don’t get sick , I had been off for two weeks and had been a devoted employee for more than 22 years and was let go after coming to work for one day because I got sick with no benefits I hate Time Warner I gave my heart and soul to Time Warner and I gotten nothing from them but an auto immune disease for the rest of my life"

Service Technician II (Current Employee) says

"great job to work and great health care , but the management is terrible and will talk about you behind you're back , they have all there little pet people that they give reach arounds to . they give raises but the raises are based on if a customer calls back for anything , and I mean anything! you're percentage will be cut at the quarter raise time. then when you get a raise it will be 20 cents . no body will say anything because their all afraid to deal with management .free cable / excellent health / kaisergot to give reach arounds to work here, if ok with that you will be ok."

Customer Care Agent (Former Employee) says

"you had to bid for your hours to get a shift. If you did poorly you got a poor shift. If you did great you got a great shift, which i think is unfairlocationnone"

Intern (Former Employee) says

"It's a corporate job which is simply not for me. The works i was given as a intern was very mundane and taught me nothing as far as the job was concerned."

Technician (Former Employee) says

"we were over booked all the time, causing extra work for everyone. When extra work built up everyone had to stay over and work to clear backlog it was draining."

Project Manager of New Business (Former Employee) says

"Hprrible company, boss, location, people, salary, products, bathrooms, lunch rooms, heirlooms, brooms, cars, trucks, and planes, lunch was cold, people were oldNothingEverything"

Advanced Technical Support Representative (Former Employee) says

"A lack of consideration for clients. An attitude of doing the bare minimum to improve issues with client services. Discrimination issues based on gender. Low pay. Benefits package was not good. High Stress Inviroment.Nice Co-workersManagement, benefits, company culture"

Tier 3 Technical Support (Current Employee) says

"They changed the whole structure of the business model. Demoted people was able to keep pay but will no longer receive raises at the end of each year.Nonehealthcare, hours, work enviroment"

Retail Sales Associate (Current Employee) says

"This company is horrible to work for. They were better as time Warner and all the management people are unqualified. The pay was good and now we are being moved to bi weekly and commission has been reduced."

CSR - Customer Service Representative (Former Employee) says

"this was the worst job to every work at maybe different now I would work for this place at all maybe be better now is has a different name I wouldn't work here"

Program/Project Manager (Former Employee) says

"PM on several Compliance, security and Regulatory and Internal Audit projects. Very few tools used. Consultants were given laptops that had belonged to employees, after the employees were upgraded. Mail and calendars did not function the same across all of the enterprise"

Cable Technician (Current Employee) says

"telecommunications industry don't factor in families as a qualifier when changes are being made.. which each passing year they are paying workers and contractors less and less"

Janitor (Former Employee) says

"This company is as PC as can be. If you're not willing to conform to exploiting every weakness a prospect or customer has, you will not succeed. If you fail to back up their lies in order to gain sales during short months, you will be harassed continuously until you submit or quit. Management will isolate those who challenge immoral and unethical behavior in addition to defamatory under the breath comments directed at those they target. If they can't force you to quit, they will eliminate your position and hire someone else (old buddy system) a couple months later. I regret at having to rate this company in such a negative manner, though it is what it is. I've seen many of my coworkers systematically terminated by corrupt management.Also, the management from the top down will ask you to make donations to their political action committees (PACs) and other causes. If you don't donate, your manager will harass you until you do or it stays in your permanent record and again you will be targeted.Basically this is a FEAR driven company where you need eye's in the back of your head in addition to CYA!!! A manager once told me the best motivator in the world was FEAR.i don't work there any more!, and i've never been happier!satanic, unethical business practices, fear driven management, verbal harassment"

Inbound Sales/Customer Service (Former Employee) says

"Nothing one of their "employees" on the low end of the totem pole could say to change their mind or make a difference. They are a greedy, money hungry, savage, unethical group of people and I would never consider working there again.Good PayToo many to list"

Field Technician II (Former Employee) says

"Have to complete a up on in 1 hour yet responsible for all the equipment and certifying house. Rarely got lunch or 15 minute break..Hardest part of the job was being blamed for repeat trouble call,that is not your faught. Example customer has internet only you fix problem and after you close job someone calls customer sales them tv package and tells them tech will be there tomorrow to install of you come and pick up equipment today. They then put in a repeat trouble call to rush job. Now previous tech gets a repeat counted against them. This hurts tech ranking and pay increase and possible and production write up."

Retention Representative (Former Employee) says

"This is the most unorganized company I have ever worked for. Policies & procedures change almost daily with no standardized roll out method. mandatory ot from one day to the next, change pay structure without notice, micromanaging at its worst!benefits, discounted servicesmandatory ot from one day to the next, change pay structure without notice, micromanaging at its worst"

Manager (Current Employee) says

"Very paper driven, outdated systems, poorly trained management. Be ready to teach your bosses excel basics and how to navigate through the databases - this will be 90% of your job.Pay and Vacation (IF you get approval!)Culture, systems, management."

Customer Service Representative (Former Employee) says

"The management of the company is very poor, and they choose favorites and let it show. Not a good place to work. The managers there did not properly coach you on things and then write you up for things you were not coached on."

Machine Operator (Former Employee) says

"It's not organize the are very not together and does not consider there employees have a very high turnover of employment not a good place to work and .BonusAll bad need better organization"

Dawn Kanyuk Parisi says

"TIME WARNER/SPECTRUM THIS COMPANY IS TERRIBLE TO DEAL WITH. THEY ARE NOTHING BUT MONEY GRUBBERS, AS THEIR PRICES GO UP AND UP, THEIR SERVICE GETS WORSE AND WORSE! THEIR ADVERTISED SPEEDS ARE A JOKE. THE TV IS SPORADIC. HOWEVER THEIR SERVICE IS AT ROCK BOTTOM. THE HOLD TIMES ARE FOREVER! THEY DISCONNECT YOU OVER AND OVER. MY LATEST ORDEAL WAS TRYING TO GET THEM TO CANCEL THE TV PORTION OF MY BILL. I TRIED FOR DAYS TO REACH ONE OF REPS .I FINALLY GOT THEM TO CALL ME BACK. I SPOKE TO THE REP AND EXPLAINED THAT I WANTED TO CANCEL THE TV PORTION OF MY BILL, WHICH HE SAID HE WOULD DO. I ASKED HOW IT WOULD AFFECT MY BILL. HE TOLD ME IT WOULD GO FROM $212.11 TO $84.99. GREAT I ANSWERED, HOWEVER HE PUT ME ON HOLD AND DID NOT RETURN TO FINISH. I WAITED AND WAITED TO NO AVAIL AND FINALLY REALIZED I WAS BACK TO SQUARE ONE AND HAD TO START OVER AGAIN! AT THIS POINT I QUIT! I WOULD LOVE TO GET RID OF THEM COMPLETELY, HOWEVER THERE ARE NO OTHER PROVIDERS IN MY AREA . I DON'T KNOW THE FCC LETS THEM GET AWAY WITH THE HORRIBLE WAY THEY TREAT THE CUSTOMERS. THEY ARE THE WORSE OR THE WORSE! STAY AWAY FROM THEM IF YOU CAN! LOUIS PARISI SAUGERTIES,NY"

Nolan says

"YOUR SERVICE S**K I HAVE NO TV AND EVERY TIME I CALL IT TELLS ME TO GO ONLINE AND EVERY TIME I GO ONLINE THE PAGE IS NOT WORKING>>I WANT CREDIT FOR ALL THE TIME YOU STOP WORKING"

Bewerter0000 says

"Buy an descrambler, #Savemumbo"

Veronica Emping says

"Spectrum/ TWC has the worst customer service I’ve ever experienced! Not only have there been several screw-ups and unexplained price increases but they also lie to you about your services, skewing your expectations. You’re told you’re in a set price that has plateaued because you’ve exceeded the set rate , yet more price increases impact my bill. I’ve been a customer for almost a decade and as soon as I think I’ve crossed the bridge of no further disappointment, I’m fooled again! I was told I was locked in and my bill would no longer increase and I’ve still seen two more increases to my bill. Im just so frustrated!"

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